The Empty Attic

I have been an Empty Attic customer for several years and for the past year I have been charge unnecessary LATE fees due to errors on Empty Attic's part. This company will repeatedly tell me that the credit card on file has been DENIED, when is odd when I come in within hours of the same day it was denied, that it works just FINE!! This is something that has been going on for a year. The Empty Attic has admitted to credit card issues, causing my account to be past due, that accumulated late charges, and as a result, the LATE fees were removed! But this was bases solely on the part of me, the customer, coming down in person to fit the problem! I believe this is something that they do to deliberately charge LATE fees to customers. And husband and I credit cards have been on file for AUTO payment, and it was DOUBLE check for accuracy several times, and the most recent time on January 21, 2023, so no future issues will happen, but for some reason, I was CHARGED AGAIN for this February, 2023, after going down there the month before, for LATE another LATE fee due to my credit card was DENIED! I offered to show them my statements of our bank accounts, at the time of ALLL of their charges, but they refused! So, to settle this issue AGAIN, and to pay my regular storage fee for the month, I went forward with submitting my payment over the phone, and my credit card was then recharged and it went through JUST fine, BUT The Empty Attic secretly added a LATE fee without advising me. They refuse to give give me credit for the LATE fees when it was clearly the part of The Empty Attic. This company has been reported to the Business Bureau, my lawyer has been contacted to investigate my charges, and a police report has been filed in any event my property gets damaged or stolen after this date (2/6/2023) of report. I refuse to have them conduct another customer in this manner. I will continue to fight until they are fully investigated for their actions!

All of last year I came in once a week and inquired about a storage unit and was told by Priscilla the office girl that there was nothing available period then somebody told me to go online and reserve a unit that it was easier to do it that way period so I did and I was able to rent a unit and then I was told to come in and take a look at my unit period when I did go down to the empty outic and until the lady in the office which was Priscilla that I was here to see my unit that I was told that I could come in and check it out on the computer that I had rented a unit online she said oh no there's nothing available I said hmm obviously online I was able to do that. So about a half an hour later my friend went in and rented me a unit I do believe this would be called discrimination to be told for a whole year every week that there is nothing available then to go online and get one and then to go in and be told again that there was no units only to have somebody go in half an hour later and rent me a unit

Very personable great customer service.

Its was a joy working with Shilita . You can tell she really understand the business. We need more manager like her in the world. Again Shilita the manager is a joy working with her. Very helpful. took care all my needs.